Client management

Corona Virus

The Corona Virus for Small Businesses

How should small business owners manage the corona virus, aka COVID-19? It’s a question on the minds of many entrepreneurs, as Fortune 500 companies announce new protocols for travel, meetings and even use of coffee cups. At Consultant Journal, we know many entrepreneurs, small business owners and consultants wonder about the business impact. Refer to […]

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Authentic ways to reduce client churn

Looking for authentic, meaningful ways to reduce client churn? Keeping existing clients from walking out the door should be top priority for any company. After all, you’ve worked hard to saw these clients to your vision and you’ve already invested in getting to know them. As long as there’s a fit, continuing to work with and grow existing clients should be a key focus. Unfortunately, clients something leave and managing client churn needs to be part of your overall strategy.

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7 terrible secrets revealed by your email address (and how to fix them)

When it comes to your personal and business brand, your email address may be undoing all your hard work. Over the years, I’ve seen a lot of email addresses – and I’ve had a chance to make observations through the eyes of hiring manager, consultant, client, volunteer and colleague. And I have spotted 7 terrible secrets revealed by email addresses.

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Turning around toxic client situations

Turning around toxic client situations is sometimes necessary. Turning around toxic client situations for the better may be your only option, especially if your client isn’t quite toxic enough to be fired completely. Turning around toxic client situations may seem difficult–and sometimes even impossible. But your success depends heavily on your attitude, which you can control.

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Identifying toxic clients

Identifying toxic clients is a valuable skill. Toxic clients are rarely worth the money because they can sap your energy, time and patience. Frequently, it’s possible to identify early warning signs, but we don’t act on them and tend to continue working with the client anyway. But over the long-term most of us wish we’d trusted our initial instincts and avoided working with the toxic client in the first place.

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Sample consulting estimate

Sample consulting estimates are hard to come by. New consultants often have little experience with setting consulting fee rates or they aren’t sure what to include in a project estimate. Setting your rate and accurately estimating what is involved in a project are crucial to consultant success. As a result, I’ve decided to include this

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