Following my write up on Ufile, the income tax preparation software, a reader wrote in to say this:
You might want to tell your clients that Ufile, which I have just tried to use without success, has virtually no technical support. If you want telephone support you have to pay $15 more. Otherwise, you send emails. I have been waiting six days for a response. I finally called their head office and got a supervisor who said "it’s tax time, we are very busy";. I still haven’t had a response after 3 separate emails. You get what you pay for. Quicktax at least provides technical support.
Yikes! Six days is a long time during tax season.