Regular readers may recall my Soapopular customer service saga. I sent that blog post to the PR team. I received a reply almost immediately. A few weeks later, I received a letter of apology and a case of Soapopular (great stuff, so far). The company also offered to check stock so that I could be assured of finding the product at a store near me.
It’s great when companies overcome a hiccough in customer service. I wanted to let everyone know that Soapopular came through in the end.