Day to day

Read your email

Once or twice a month, I use email to interact with a customer service rep or technical support rep from a company. I’ve sent emails about everything from my tax return software to business insurance. In about half of all cases, the email I receive from the customer service team blatantly ignores the email I […]

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Keeping on task

People often ask me how I can stay motivated and actually get work done. "I couldn’t possibly work without a boss chasing after me," they say. "I’d be watching movies, shopping, going to restaurants, sleeping in — I’d never work." Well, I’ll let you in on a little secret… If you stop working and don’t

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