Andrea Coutu

Director, Consultant Journal

What are you good at?

You think you want to become a consultant, but you’re not sure what direction to take. A good starting-point is to do a personal inventory for yourself. This involves taking stock of your unique skills, attributes and experiences. (Refer to Discover Your Inner Consultant for help in carrying out an inventory.) You probably have a

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Ask Your Clients

As a consultant, you want to leave your clients more than satisfied with your services. But how do you know how happy they are after the job is done? You might think you’ve done a fantastic job, but the client may not agree. Learning what you’ve done right, and wrong, is an important step in becoming

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We all make mistakes

It’s your worst nightmare: the client phones and says that you’ve made a big mistake. What do you do? Whatever you do, don’t have a nervous breakdown. Stay calm and analyze the situation. As an independent consultant, remember that it’s up to you to remedy the situation quickly and with a minimum of fuss. Listen

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